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Grandfathered Clients in the Support at Home Programme

If you were on a Home Care Package (HCP) before 12 September 2024, you’re a grandfathered client.

This fact sheet explains what the new Support at Home programme means for you, starting 1 November 2025. We’re here to make this change easy. You’re protected to stay “no worse off” and keep on living well at home.

What Does "Grandfathered" Mean?

  • Being “grandfathered” means you get special protections because you were already in aged care before the big changes.
  • It intends that your funding and services remain stable as you move to Support at Home.
  • This applies if you had a Home Care Package HCP, were on the National Priority System, or were assessed as eligible on or before 12 September 2024.

What Happens on 1 November 2025?

  • Your HCP smoothly switches to the Support at Home programme – no need for a new assessment straight away!
  • You can stick with My Way, as your current provider, or choose a new one if you prefer.
  • Your services keep going without any interruptions.
  • My Way will share a new service agreement (or update your current one). It’s designed to respect your rights and keep things just as good or better.

Your Care and Services

Your care stays tailored to you, with help from My Way to plan what you need.

You can keep getting services like nursing, help with daily tasks (e.g., dressing or transport), or everyday support (e.g., cleaning or meals).

If your needs change, you can ask for a reassessment to get more help, like restorative care to boost your independence.

Your Funding and Budget

  • Your funding stays at the same level as your old HCP (e.g., HCP Level 2 becomes “Transitioned HCP Level 2”).
  • Funding comes in quarterly budgets (every 3 months: July, October, January, April).
  • About 10% of your budget goes to My Way care management to help us plan and coordinate your care.
  • You can track your budget easily on the My Aged Care portal – it’s now clearer than ever.

What You’ll Pay

  • You keep your current HCP contribution rates – no surprise increases because of the change.
  • For example, if you’re a part-pensioner, you might only pay for services you use (not a daily rate).
  • This protection stays until you’re reassessed. If reassessed, payments might adjust based on a means test (checking income and assets), but you’ll still be no worse off.
  • No unexpected admin or care management fees – all costs are built into your services.

Extra Funding

If you had supplements (e.g., for dementia, oxygen, veterans, or remote areas) on 31 October 2025, you keep them until reassessment.
These extras add to your budget to cover specific needs, so you’re fully supported.
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The “No Worse Off” Promise

  • The government guarantees you won’t lose out – your funding, services, and costs will be at least as good as before.
  • Your supplements and contribution rates are protected, and you can access more help if your needs grow.
  • We’re making sure this change feels seamless and supportive for you.
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What Should You Do Next?

  • Have a chat with us about your new service agreement before 1 November 2025.
  • Check your details on My Aged Care – log in or ask for help if needed.
  • If you’re thinking of changing providers or have questions, reach out soon to keep things smooth.
  • Keep an eye on your budget through My Aged Care – it’s easy and transparent.

Where to Get Help

My Aged Care

Call 1800 200 422 (free), Monday–Friday 8am–8pm, Saturday 10am–2pm (local time). Visit myagedcare.gov.au.

My Way

Contact us for personal advice about your care.

Department of Health and Aged Care

Check health.gov.au/support-at-home for guides and updates.

We’re excited to support you in staying independent at home with Support at Home. This information is based on the Support at Home Program Manual (September 2025). If anything changes, check official sources.

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