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There are lots of activities we do in our everyday life that help to give us confidence and motivation and to ultimately live the way we choose. These can be activities around the home or community, like cooking, cleaning, personal care, exercising, appointments, and shopping. The My Way team assist you to look after your home, pay your bills and rent, and maintain your home.
My Way supports you to engage in these everyday activities as independently as possible, so you can develop your skills and build your capacity for the future.
We start by looking at a person’s NDIS plan. What are their goals? How can we set up a care plan that supports what they want to achieve? Often this is about freeing up the person to have a degree of autonomy and releasing their family from these responsibilities. We help participants with personal care, doctor’s appointments, shopping and outings. We help with meal preparations, medication and day-to-day tasks. Depending on individual needs, daily living support can include help with equipment and aids that support physical health and well-being.
Daily Living Support Service plans match the goals of the individual. We then track how well the plan is delivering what the individual needs. We use the person-centred approach because every participant will have different goals and needs. The care plan is put together in careful consultation with the participant. It is regularly reviewed and adjusted to changing circumstances.
Once the Daily Living Support Plan is negotiated with the participant, we look carefully at the type of roster that will work best. A person with less funding who does not require complex care might only pay for a few hours a week. These could focus on grocery shopping or cleaning four hours a day, two days a week. The hours and the days increase with the level of complex care required, and there is flexibility in how these services are delivered.
My Way matches participants and support workers very carefully. Each person will have preferences, including factors like support worker gender and cultural background. We encourage participants to meet support workers to get to know who will provide their care.
My Way is deeply committed to fostering cultural diversity and embracing the richness of different languages. In this inclusive workplace, employees from diverse backgrounds are celebrated and valued for their unique perspectives and linguistic abilities.
Daily Living Support Services falls under our Service Coordination department, and the participant must inform the Service Coordinator of any necessary changes. Participants can modify their goals at any time or simply wish to change their support worker or schedule. As the Service Coordinators, we are responsible for communicating with the support workers and ensuring that participants feel empowered with the freedom of choice and control over their support services.
Daily Living Services are delivered to participants in a range of living circumstances. Sometimes participants may live in their own homes with or without other family members. Others might be living in our Independent Living shared houses with other participants.
Reliable, caring support workers can reduce social anxiety and help participants become more confident as they interact and expand their connections.
Regular training is provided to all of our My Way support workers. In specific situations, we arrange for specialised professionals, such as occupational therapists, to provide additional training to our support workers. This ensures they have the most current knowledge and skills to provide the best possible care and support to the participants under their supervision.
To ensure the quality of our student placements, My Way accepts two students each semester.
Our current intake is full.
My Way is a social enterprise committed to positively contributing to the disability support sector. We offer a student placement program for eligible students to learn more about the nature of the work and how organisations like ours operate. This programme aims to give students in the industry an opportunity to explore career options for their future. They can also learn from our highly experienced staff across the different departments. Potential students can contact My Way to express their interest whenever there are vacancies.
Students need to be enrolled in a suitable course, for example, a Diploma of Community Services.
The student course coordinator or placement coordinator will contact the People and Culture Manager at My Way to discuss placement possibilities and how we match students with suitable placements on projects.
The My Way team assesses the student’s needs. What are their learning objectives? What is set out as the performance criteria in the placement booklet from their school? This enables us to determine whether we can fulfil what the school requires from a placement organisation.
Students come into My Way for their 100 or 200-hour placements. Most courses require students to complete 400 placement hours at two separate organisations. During their time at My Way, students circle through different departments. For Diploma of Community Services students, most of their time will be spent with the Support Coordination, Recovery Coach, the Service Coordination Department and the Allied Health Department. This is because most of their learning objectives around case management can be fulfilled in those departments. However, to fully understand how the industry works and how organisations such as ours operate, we also have a planning sheet with all the departments so that students can circle through other departments and get information from the staff members. These departments include Finance, People and Culture, Admin and Operations, and the CEO’s office, the Directorate.
Throughout the placement, My Way offers students support and guidance. In most cases, the People and Culture Manager will be listed as the direct supervisor, oversee the program, and periodically check in on the students. Students will use the main office at Osborne Park as their base. They will report to their supervisor at agreed times. They will have one-on-one meetings for support and for the People and Culture Manager to review all the documentation and answer any questions. These meetings will also oversee student movement throughout the different departments. We also provide support by arranging a meeting between the placement students, Placements Coordinator, or Supervisor from the school and our supervising Manager.
My Way is committed to assisting students in completing their specific learning outcomes. We are also keen to ensure that students have a fruitful learning experience that deepens their understanding of the sector and how a registered provider organisation such as My Way operates. Regarding specific learning outcomes and goals, we’ll work with the student based on what they require to pass their units. We have hosted successful student placements and projects in the past, and this helps us refine the student program even further. So as part of the student placement, we take students into the field and give them direct experience with participants who receive our services. This direct experience has led people to work for My Way once they graduate.
My Way is constantly growing and exploring new services for our participants. Where we see gaps, we engage our students by creating a project for them to help us develop a new product or service offering. Projects such as these can be used for student portfolios. Students develop several contacts inside the organisation. There is a lot of opportunity for students to receive feedback and evaluation, either informally during check-ins or through more formal supervision arrangements, which the student and the People and Culture Manager arrange. Generally, it’s just to check that the student is working their way to meeting all the objectives. At the end of the placement, they become an alumnus. They know who our staff are, and they can always approach us for employment opportunities and references.
SecondBite operates out of a specific location. Our team collects the food from their warehouse and returns it to the head office. The food is then distributed evenly. Some weeks we have 30 participants, other weeks, we might have 10. We fairly distribute all the different types of food. We ensure each box has vegetables or fruit, whatever we receive that week. Even though we don’t know what we will get, we still pack the food according to their preferences.
Every week might be different. We have no decision or choice about what we are going to pick. We don’t get the same food all the time. Sometimes we get even pots or even cough medicine. Every bit helps people because they feel thought about and cared for. We take a person-centred approach, emphasising choice and control, so we ask participants about their preferences.
If you are part of a large organisation and you would like to donate to Second Bite, you can find their website here.
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