The Support at Home programme is an Australian government service that helps older people live safely and happily in their own homes with tailored help like nursing, cleaning, or mobility aids.
Here are important terms to understand.
Fees are charged by your provider for a service, deducted from your government-funded Support Plan (quarterly budget).
Fees are charged according to a Price List published by providers (with government caps starting July 1, 2026) and must include all delivery costs, such as staff travel, and any third-party charges – no separate fees are allowed.
An amount you (the participant) pay a service provider for some services.
The contribution is set as a percentage of the fee for the service. Contributions vary depending on your pension level, when you joined Support at Home, and the type of service.
This is an amount your Service Provider deducts from your quarterly funding, covering care planning, service planning and management, monitoring, review and evaluation, support and education each quarter.
It is set at 10% for all participants. This isn’t an extra bill to you, but it reduces your available budget. This applies to: agency-managed and self-managed care. It’s not charged for short-term pathways like restorative care.
An additional 10% surcharge paid from your funds when using third-party workers under a Self-Managed plan.
With a Self-Managed plan, you still need a Service Provider, and it is the Service Provider who receives an extra surcharge to cover management, monitoring and compliance costs involved with the 3rd party service.
Your registration status in the aged care system will influence what your contributions will be.
Before Sept 12, 2024
(Grandfathered Clients)
You move to Support at Home (Nov 1, 2025) with your current aged care funding level. Protected by “no worse off” rule – keep your services!
View My Way Fees page for service fee details.
Sept 12, 2024 – Oct 31, 2025
(Transitional Clients)
If you were assessed and approved before November 1, 2025, and are approved under the existing Home Care Packages program you will qualify for one of four funding levels. These map to one of four transitional classifications upon automatic transition to Support at Home on November 1.
Means-tested contributions. Similar to new clients after Nov 1. View My Way Fees page for service fee details.
From Nov 1, 2025
(New Clients)
Start fresh with Support at Home. Assessed for needs, get a Support Plan, and pick services from an approved list. A new eight-level classification system applies using the updated assessment framework.
Means-tested: Pensioners contribute less, self-funded contribute more. View My Way Fees page for service fee details.
These are the three categories of support that are available under the Support At Home programme. Each comes with specific line items that the providers need to follow in order to comply with the rules of Support At Home.
Administration of Medications, Wound Care, Clinical Continence Management, Podiatry, Occupational Therapy, Physiotherapy, Speech Pathology
Personal care, Medication Prompting, Transport Assistance, Respite Care, Mobility Support Assistance, Social and Community Participation
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Under the new Support at Home programme (from 1 November 2025), your support plan lists specific services you’re approved for (e.g., 10 hours of personal care, 5 hours of domestic assistance). Funds can only be spent on these approved items within government-defined service categories. Providers must deliver and report exactly what’s in your plan – no extras outside it.
Your quarterly budget is allocated based on your classification level.
Your budget covers multiple service types including care management, clinical care, personal care, and other support services. The specific breakdown depends on your classification level and individual needs.
Unspent funds from old packages carry over and must be used first for extras like assistive technology and home modifications (for example, shower chairs or other equipment).
Yes, the maximum rollover per quarter is $1,000 (or 10% of your budget).
Contributions are means-tested. Full pensioners will pay a contribution toward some services that they use. Self-funded retirees may contribute more for their services.
Grandfathered clients are those who were already receiving services before September 12, 2025. These clients may be protected under a “no worse off” provision, ensuring their costs don’t increase unfavourably due to the new system.
No, there are no more upfront admin or care management fees. These costs are now built into the service prices you pay.
You can request a reassessment if your care needs exceed your allocated budget.
As a Support At Home participant, you will need to have a partner, like My Way, who will assist you with the organisation of services and administration. You’ll also be able to monitor your Support At Home budget through the My Aged Care portal.
Yes, the My Way team is available to help you with budgeting and understanding your allocations.
Call or visit My Aged Care (Government) to get referred for an assessment. It’s free and simple.
An Assessment Centre will use the Integrated Assessment Tool (IAT) to understand your needs (e.g., help with mobility, nursing, or daily tasks).
You’ll get a Support Plan with a Notice of Decision, showing your approved services and funding classification.
Choose your provider, like My Way, to help you with your plan and budget. Visit our Contact page.
Your provider will give you a clear agreement outlining your care and costs.
You have a legal right to safe, respectful, and personalised care under the Aged Care Act’s Statement of Rights.
Learn about the eight Support at Home classifications.
The Support at Home programme provides older Australians with assessed access to assistive technology and mobility aids.
Connected with family and friends – enjoying life! Your home is clean, organised and easy to manage. This can all happen – in your way with My Way.
Complete our simple online form or call our friendly team. We’re here to answer your questions and help you arrange personalised home care services.
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