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Transitional Clients for Support At Home

What Does "Transitional Client" Mean?

  • You’re in a special group because you joined aged care just before the new programme begins.
  • You’re moving to Support at Home with a fresh start, but with some extra support to make the transition easy.
  • This applies if you were assessed or approved for a Home Care Package (HCP) or Short-Term Restorative Care (STRC) during this period.

What Happens on 1 November 2025?

  • Your current care (HCP or STRC) switches to the Support at Home programme – no interruptions to your services.
  • You’ll work with a care partner like us to plan your care, based on your needs.
  • We will give you a new service agreement that lists your services and costs. This respects your rights and matches your needs.

How Your Care Works

You’ve been assessed using the Integrated Assessment Tool (IAT), which looks at what you need to stay independent (e.g., help with showering, nursing, or meals).

You’ll get a Support Plan with a Notice of Decision. You are already approved under the existing Home Care Packages programme so you will qualify for one of four funding levels. These map to one of four transitional classifications upon automatic transition to Support at Home on November 1.

You can choose services from an approved list, like:

  • Clinical Care: Nursing, occupational therapy, or clinical continence support.
  • Independence: Help with dressing, transport, or respite care.
  • Everyday Living: Cleaning, gardening, or meal preparation.

If your needs change, you can ask for a reassessment to update your plan.

Your Funding and Budget

  • Your funding is based on your assessed needs and comes in quarterly budgets (every 3 months: July, October, January, April).
  • About 10% of your budget goes to care management to help us plan your care.
  • Any unspent funds from your HCP can be used for extras, like assistive technology (e.g., grab rails) or home modifications.
  • You can carry over up to $1,000 (or 10%) of unspent new funding to the next quarter – but no more than that.
  • Track your budget easily on the My Aged Care portal.

What You’ll Pay

Your payments are means-tested, based on your income and assets:

  • If you’re a full pensioner, you might pay around 5% for some services.
  • If you’re a part-pensioner or self-funded, you may contribute more, depending on your means test.
  • Good news: There are no admin or care management fees taken out upfront – costs are built into your services.
  • If costs are a worry, talk to your provider about hardship options – the government may help.
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Why This Is Good for You

  • Personalised Care: Your services match your needs, keeping you healthy and active at home.
  • More Choice: Pick from a wide range of approved services with My Way here to help.
  • Clearer Budgets: See exactly what you’re spending on My Aged Care.
  • Protected Rights: The Statement of Rights ensures you’re treated with respect, dignity, and fairness.
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What Should You Do Next?

  • Chat with us about your new service agreement before 1 November 2025.
  • Log in to My Aged Care (or ask for help) to check your Support Plan and budget.
  • If you want to change providers or services, act early to make it smooth.
  • Ask your My Way team any questions – we’re here to support you.

Where to Get Help

My Aged Care

Call 1800 200 422 (free), Monday–Friday 8am–8pm, Saturday 10am–2pm (local time). Visit myagedcare.gov.au.

My Way

Contact us for personal advice about your care.

Department of Health and Aged Care

Check health.gov.au/support-at-home for guides and updates.

We’re excited to help you stay independent at home with Support at Home. This information is based on the Support at Home Programme Manual (September 2025). If anything changes, check official sources.

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