“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”
– John Mackey
“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer ”
– Betsy Sanders
“Without great employees you can never have great customer service.”
– Richard F. Gerson
“Our customer is the centre of our universe, and our employees and our culture are our drivers”
– My Way
My Way summarised customer-focused services into 3 fundamental pillars which underpin our support services:
- Collect
- Collaborate
- Connect
Collect
Knowing what our customer needs and aspirations is vital to achieving great outcomes. Collecting involves gathering data and information from individual, family, carer and significant other as directed by the customer. The purpose of gathering information is to create insights of our customer life experiences to co-design and develop good person-centred support plan.
Collecting information which matters most to our customers creates a more personal and tailored supportive relationship and well-coordinated support services between customer and My Way Community Alliance.
Collaborate
Collaborative partnerships enrich the experiences of customers and My Way employees. By working in collaboration with customers, families, carers and other community service providers, or public agencies, these synergistic relationships mobilise great wraparound supports to achieve common goals and outcomes.
Partnerships increased access to employment, educational, vocational, recreational, social and economic activities, which support community participation across all agencies.
Connect
Strong connections or holistic approaches among public agencies, private organisations, non-profit or charity service providers, businesses, communities, individuals, families and carers create well-coordinated and supportive ecosystems for social and economic change.
My Way Community Alliance staff has the culture of:
- Transparency
- Honesty
- Simplicity
- Integrity
- Customer focus
My Way Community Alliance Inc is always focused on their customers and have a comforting culture that helps people each day. We offer a wide range of services from NDIS support services through the Mental and community engagement support. Discover our range of services Today and see how My Way Perth can help you in your time of need.