FAQs

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families, and carers. The NDIS gives funding directly to its participants so they can openly choose and control which providers they engage to access services. The NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The National Disability Insurance Agency (NDIA) is the government appointed organisation managing the NDIS. The NDIA is funded by the Department of Social Services (DSS).

The NDIA can help you with information about how the NDIS can work for you, whether you or the person you care for is eligible for funding and how you can access that funding.

You can contact the National Disability Insurance Agency (NDIA) directly on 1800 800 110. However, for many participants accessing the NDIS, Local Area Coordinators will help you navigate the NDIS. Local Area Coordinators change depending on your location. For more information, visit the NDIS https://www.ndis.gov.au/about-us/locations.

Every NDIS participant has an individual plan that lists their goals and the funding they have received. Every participant uses their funding to purchase supports and services that will help them achieve their goals.

Yes. You will receive funding to purchase services and supports. You then have the option to self-manage and claim directly from the NDIS, or you can have some help to manage the plan and funding through a Plan Manager. If you do not want to engage someone to help you manage the plan, you are able to self-manage.

Support coordinators work closely with you to identify needs, personalise supports and make sure you are matched with the right services.

Support Coordinators will:

• Identify services that meet your individual needs
• Coordinate service providers and support
• Liaise with government agencies
• Organise the manner and timing of supports, including service agreements and obtain quotes for services
• Source suitable accommodation and respite options
• Link you into work or other community activities
• Coordinate health and medical specialists
• Implement and monitor your NDIS plan or re-develop your goals prior to a plan review.

• Support coordination and Recovery coach 
• Plan Manager 
• Therapy Support Services e.g OT, Physio, Speech therapist, Psychologist, and counsellors 
• Community registered Nurses 
• Support workers for community support and domestic supports, and high intensity care
• SIL, ILO and Respite Services  

The NDIS set out their prices in the NDIS price guide. My Way charges for NDIS services according to the Level 2 support workers, and prices are in the NDIS price guide here.