John has a Bachelor of Arts (Hons) Political Science, and he has worked for a community settlement service. He has also worked as Inventory Coordinator and Team Leader (BGC Windows), and as an Interpreter (National Accreditation for Translators and Interpreters).
As a community settlement officer, John assisted vulnerable people from a variety of backgrounds for over ten years and he brings this valuable experience to My Way.
As an NDIS Services Coordinator, John values an approach guided by love, integrity, and fairness. He has a deep passion to build and maintain meaningful relationships and develop a strong rapport with My Way participants.
John abides by the principle of respect and maintains that participants and their families need to have a sense of choice and control over the services they receive in order to achieve the best result.
As a dedicated Service Coordinator specialising in providing essential support for NDIS participants, Thinley brings a wealth of expertise in education, community development, and financial management to the table. His academic background, including a Master of Educational Leadership and Management (Bhutan), has equipped him with a strong understanding of educational policies and effective leadership strategies, allowing him to effectively coordinate support services. With a Master of Community Development (WA), Thinley possesses the skills to engage with diverse communities, understand their unique needs, and develop impactful initiatives, which are crucial for tailoring support solutions for NDIS participants.
Additionally, Thinley’s Master of Professional Accounting from Sydney, Australia, enhances his financial acumen, ensuring precise budgeting and resource allocation—valuable skills in his role as a Service Coordinator within the NDIS. His Certificates III and IV in Individual Support in Disability further demonstrate his hands-on experience in caregiving, reflecting his commitment to maintaining a high standard of service within the disability support realm. Thinley’s bachelor’s in education (Secondary Teaching) solidifies his pedagogical foundation, enabling effective communication and coordination, which are essential for collaborating with support workers, participants, and their families.
These diverse qualifications, coupled with Thinley’s extensive professional experience, make him a strong candidate for the role of Service Coordinator. In this capacity, Thinley is well-positioned to enhance service delivery, streamline processes, and contribute to positive outcomes for individuals and communities within the NDIS framework.
As a Dedicated Community Engagement and Coordination professional in Aged Care and Disability services, Kuei specialises in building strong relationships with community organisations, service providers, and stakeholders to enhance care and support services.
Background and Experience:
Kuei’s role involves coordinating efforts to ensure seamless transitions, facilitating communication and identifying community needs to develop targeted strategies. With a passion for improving the lives of individuals with disabilities and the elderly, Kuei strives to make a positive impact in the community.
Lung Ceu Sarum is a dedicated Strategy & Business Development Manager (Victoria) at My Way Disability and Aged Care. In these roles, he combines leadership, strategic growth, and frontline participant support, ensuring individuals and families receive the highest quality of care and guidance.
With formal qualifications in Community Services and a strong background in social work, Lung has extensive experience supporting participants in the NDIS and aged care sectors. He has worked with people from diverse cultural and linguistic backgrounds, including CALD communities, where his ability to speak multiple languages (Hakha Chin, Zophei Chin, Senthang Chin, Burmese, and English) has been invaluable in building trust and delivering culturally appropriate care.
Over the years, Lung has assisted participants and families facing complex challenges such as homelessness, family violence, and housing insecurity. His work includes creating personalised care plans, coordinating services, and conducting regular follow-ups to ensure that supports are both effective and sustainable.
Beyond individual casework, Lung has also contributed to community programs, such as health education workshops and outreach activities, connecting people with vital resources and services.
In his role as Strategy and Business Development Manager, Lung drives the expansion of My Way’s aged care services across Victoria, forging partnerships, enhancing service quality, and strengthening community impact.
Lung is known for his warm, empathetic, and solution-focused approach. He is passionate about empowering people to understand their plans, reach their goals, and live with greater independence. His ability to connect with participants on a personal level, while also thinking strategically at an organisational level, makes him a highly effective leader and support professional.
With his strong work ethic, cultural awareness, and commitment to advocacy, Lung ensures that every individual he supports receives care that is personalised, respectful, and empowering.
Level 2: Support Coordination Level 3: Specialist Support Coordination
Assist to understand your NDIS plan, and connect with NDIS providers, community, mainstream and other government services.
Assist to manage your NDIS plan, funding, and paying for your service invoices.
