At My Way, we’re proud to be the first provider in Perth to introduce participant-centred handovers. This approach, which gives participants an active voice in their own care, is a game-changer for anyone receiving in-home support. Instead of passively receiving care, participants are invited to shape their daily routines, which gives them a sense of control and belonging.
In a traditional handover, outgoing and incoming support workers exchange information privately. The participant might not be involved in that conversation, which can lead to a feeling of disconnection from their own care plan.
With participant-centred handovers, the participant is at the heart of the process. Each day, they share their own goals, preferences, and specific needs, directly guiding their care. This approach isn’t just about what’s easiest for the support team; it’s about what feels right for the participant.
Involving participants in their handovers has some powerful benefits. For one, it reduces the chances of misunderstandings or errors. When a participant can speak directly about their needs, it’s easier for everyone to stay on the same page. This approach is also a confidence builder.
Participants feel seen, valued, and actively involved in shaping their daily lives, which has a positive impact on their morale. Being at the centre of their care helps them build confidence and fosters a sense of independence, knowing that their wishes and preferences are heard and respected.
A participant-centred handover also builds consistency and trust in the care relationship. By making sure that the participant and support workers are aligned on details – from medication to daily tasks – there’s less room for anything important to slip through the cracks.
Experienced participants who know their own routines and requirements well can even step in to clarify details, ensuring accuracy and continuity. This shared understanding reduces the risk of missed steps and strengthens the partnership between participants and their care team.
For us at My Way, participant-centred handover is more than a method; it’s a way of respecting and empowering those we care for. This approach means that care isn’t just something we do for participants – it’s something we do with them, bringing a positive impact to each day.
