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Specialist/Support Coordination & Recovery Coaching

Head and shoulders Image of Cynthia Lyadi

Cynthia Iyadi - Referral and Support Coordination Team Leader

Other Languages Spoken: Kiswahili

Cynthia has a wide range of knowledge and experience from working in the disability in the disability and aged care sector, for over 10years. She is passionate about community service and enjoys assisting people from culturally and linguistically diverse background to better navigate support services funded by NDIS.

As a referral Coordinator, she is normally the first contact. She collects and reviews information of participants background and referral needs on behalf of various services offered by My Way.

Ernest Ndagijimana

Ernest Ndagijimana - Specialist Support Coordinator

Other Languages Spoken: French, Kiswahili, Kirundi

Ernest is a husband, father and grandfather. He is a highly-experienced humanitarian worker who has worked with asylum seekers, refugees, and disadvantaged people over twenty years. This includes people living with a disability in Africa and Australia.

Ernest enjoys working in challenging and complex situations. He thrives on the work of assisting those who are funded by the National Disability Insurance Scheme (NDIS). Ernest was a Local Area Coordinator (LAC) for seven years at Disability Services Commission, which is now called the Department of Communities Disability Division in WA.

Ernest’s diverse multicultural skills help him to achieve goals with the people he works with. Ernest strives to find better ways and to learn every day to achieve the best possible outcomes for the people he works with. Ernest is ready to help at all times in all situations.

Head and shoulders Image of Viola Abdi

Viola Abi Maring - Recovery Coach / NDIS Support Coordinator

Other Languages Spoken: Bari

Viola Abi Maring is a passionate young woman who wants to see social change in developing communities. She has a strong drive to see social justice and equity for all members of society, especially for vulnerable and minority groups.

Viola believes that the critical areas of social change that result in social justice and equity include effective service delivery that is person-centred and accessible, value for community connectedness, inclusiveness and participation for all diverse, vulnerable groups, especially older adults and those with a disability. Viola feels that she’s able to see and be part of delivering this kind of social justice and equity in the work that she does through her role as an NDIS Support Coordinator and Recovery Coach at My Way. Before her role at My Way, Viola had extensive experience working with people living with disabilities and older adults through many years in the sector, and she is always ready for opportunities to learn and grow.

Viola also holds a Bachelors Degree in Political Science and Philosophy and is about to complete her Master’s in Social Work. Viola is an active member of her community through participation in various community programs to challenge issues affecting her community. Some of her community participation involves being a Board of Directors for Crime Stoppers WA, leading projects that contribute to crime prevention and education among Youth and CALD communities, being an Emerging Leader through the Ethical Leadership program delivered by Edmund Rice Centre and seats on the Multicultural Advisory Group for the City of Armadale.

Erin Tierny

Erin Tierney - Support Coordinator and Psychosocial Recovery Coach

Erin, began her journey in the field of youth work at TAFE, where she successfully completed both a Certificate IV and a Diploma in Youth Work. Erin’s passion for this field led her to further her education pursuing a Bachelor's degree in Youth Work with Psychology as an elective study. And then has plans for postgraduate studies with a focus on social work to enhance her knowledge and skills even further.

In addition to her academic pursuits, Erin is actively engaged in practical experience within the field.

Working at My Way, Erin manages a diverse case load of clients spanning various age groups and cultural backgrounds. These clients face a wide range of psychosocial disabilities and are currently on NDIS plans.

Her commitment to the job is driven by her desire to achieve positive outcomes for her clients. She recognises the importance of collaborating with them to foster independence and self-advocacy, ensuring they derive the maximum benefit from their support plans and systems.

Jacquelyn Chong

Jacquelyn Chong - Support Coordinator and Psychosocial Recovery Coach

Other Languages Spoken: Malay, Mandarin, Cantonese

Jacquelyn is an experienced and compassionate person-centred Recovery Coach who takes delight in bringing joy to the lives of those around her. With a wealth of experience in Community Services, Advocacy, Coordination, Early Childhood education and supporting participants on their journey towards a fulfilling life.

One of her core principles is understanding and acceptance. She believes in meeting people where they are, acknowledging their unique experiences, and refraining from judgment. She understands that individual's path to recovery is personal, and she respects their choices and autonomy. She is not just a coach; she aims to be individual’s best buddy on their recovery journey. She offers unwavering support, encouragement, and companionship. Together, both will navigate the challenges, celebrate the victories, and work towards the goals.

Her proficiency in Mandarin, Cantonese, Malay, and Indonesian allows her to break down language barriers and provide inclusive support to participants from various cultural backgrounds. She understands and respects the customs, traditions, and values of the communities she works with. These enable her to build trust and establish meaningful connections with participants, making them feel comfortable and understood.

Isaiah Ajak

Isaiah Ajak - Support Coordinator and Psychosocial Recovery Coach

Other Languages Spoken: Dinka

Isaiah holds a Bachelor of Counselling degree from the University of Notre Dame, Australia. He boasts a wealth of experience in the field of therapeutic counselling, having dedicated his career to this noble profession since 2014. Isaiah specializes in Alcohol & Drug Counselling, as well as Family Counselling. His diverse career journey has seen him excel in various roles, including Therapeutic Community Rehabilitation, Psychosocial Support, and Mental Health Recovery. Isaiah is particularly skilled in both Individual and Group Counselling, demonstrating his versatility and dedication to helping individuals and communities.

In his role as a Community Support Coordinator and Psychosocial Recovery Coach at My Way, Isaiah can provide invaluable support to clients struggling with Mental Health (MH) and trauma-related issues, both within the hospital environment and in their homes following discharge.

Head and shoulders Image of Yuka Nakagawa

Yuka Nakagawa - Referral Intake Officer and Therapy Assistant

Other Languages Spoken: Japanese

Yuka is part of our Support Co-ordination team. She brings a wealth of experience and a unique perspective to her work. She is committed to strengthening and enhancing the wellbeing and independence of participants living at home. Yuka efficiently manages administrative tasks ensuring a smooth flow of communication inside our team. Her experience in this area allows her to effectively streamline processes, enabling the team to focus on delivering exceptional care.

A motivational, strength-based approach to support you to develop and implement a recovery plan and increase your ability to achieve your recovery goals and personal recovery.

Level 2: Support Coordination
Level 3: Specialist Support Coordination

Assist to understand your NDIS plan, and connect with NDIS providers, community, mainstream and other government services.

A mud map of how to get to My Way's Rockingham branch